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How to complain if you are not a client of Mishcon de Reya LLP

Mishcon de Reya LLP values its reputation for providing the highest quality legal services, and the opinion of our clients and the world at large matters to us. This document explains the procedure we will follow in order to handle any complaints we receive from anyone who is not a client.

Who?

Miranda Levey is our Head of Professional Indemnity and has ultimate responsibility for the handling of your complaint who can be reached on miranda.levey@mishcon.com.

How?

  1. If you are not a client and would like to make a complaint about Mishcon de Reya LLP, please email Miranda with details.
  2. We will acknowledge any written communication of your complaint within two working days and let you know what, if any, additional information we need.
  3. We will let you know if we propose to investigate your complaint or whether we consider the matter to be at an end. If we decide to investigate and require further information, we will say so. We will also let you know when we will be in a position to provide a substantive response.
  4. We aim to conclude investigations within eight weeks of a complaint being made. In certain exceptional cases we may need more time. If so, we will let you know.

What next?                     

If you do not agree with our conclusion about your complaint, you may be able to refer your complaint to our regulatory body, the Solicitors Regulation Authority
Please note that the Legal Ombudsman only determines client complaints.

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