Lisa is a client development specialist with 20 years' experience of leading Global and UK initiatives across businesses to deliver growth of client revenue, embed clients within firms and ensure exemplar client service.
She works closely with lawyers and clients to achieve results using a number of methodologies including executive coaching. Lisa enjoys building, leading and mentoring teams of client relationship managers both to excel in client related work and instil commercial acumen.
Lisa's career began as a Senior Crown Prosecutor before moving into the field of client development, she has held senior positions in a number of law firms. Most recently, as Global Head of Clients for DWF LLP leading to the IPO in 2019.
Lisa is a Fellow of the Chartered Institute of Marketing and an ICF approved Executive Coach.
Key Experience
- Devising Global and UK client growth programmes to retain existing clients, promote organic growth and cross selling.
- Designing Client Listening programmes and interviewing clients to inform business decisions.
- Developing a new Framework model to bring whole value to the client - showed 40% annual growth.
- Creating and delivering training workshops to lawyers to facilitate business discussions with clients, development on from purely transactional conversations.
- Conducting client interviews to provide feedback on service and current issues - informing development of product models and client service.
- Building, leading and mentoring client relationship teams across various organisations - Law and Real Estate.
- Building new development models for harnessing opportunity with new clients in first 12 months of growth.
- Coaching lawyers through to promotion, return from Maternity leave and client issues - working with Equity partners preparing for senior company wide roles.
- Running her own business in the field of business development as I transitioned out of law.
Career History
Client Relationship Director, Mishcon de Reya LLP
Client Relationship Director, Taylor Vinters LLP
Global Head of Clients, DWF LLP
Head of Entrepreneurial Services, Pannone LLP
Marketing & Business Development Director, Turley (Architecture & Planning)
Senior Crown Prosecutor, CPS
The University of Manchester, Law LLB (Hons)
College of Law, Chester, Law Finals
Chartered Institute of Marketing, Chartered Marketer, FCIM
The Coaching Academy, ICF accredited, Executive Coaching