Kerstin Morgan holds the role of Chief Delivery Officer at Mishcon de Reya with responsibility for the provision of legal support services and operational excellence.
Kerstin leads Mishcon’s Legal Support Services department which covers a wide range of matter and fee earner support services and resource, including Paralegals, Legal Project Managers, Knowledge Services, Document Production, Legal Tech Advisory, as well as secretarial and administrative support provided by our Legal Operations staff.
Via the Support Services Hub Kerstin’s team ensures that operational tasks are delivered by the right people, with the right skills, allowing our lawyers to focus on the legal aspects of a matter.
Kerstin is also responsible for the firm’s Operational Excellence programme which aims to ensure that our most critical business processes are continuously enhanced by leveraging AI and automation opportunities.
With over 15 years experience in legal service delivery, process improvement, change management, legal tech and legal project management, Kerstin is also a member of the Law Society's advisory committee for leaders and managers and helps inform the future strategy of the Leadership and Management Section and the service offering for its members.