Neil Baylis wrote a piece for ABTA's Travel Law Today, discussing consumer protection in the travel industry.
In the article, Neil examines a recent consultation by the Department for Transport, 'Reforming aviation consumer policy: protecting air passenger rights', which proposed reforms to the Civil Aviation Authority consumer protection regime and new powers for the Competition and Markets Authority.
Neil explains: "The aviation consumer protection measures address issues ranging from isolated failures such as a flight delay, through to major industry-wide issues such as airline insolvency, Consumer Credit Act rights, and accessibility for those at a disadvantage. Overall, the consultation appears to propose only two specific changes, with several more open-ended reforms for consideration. Perhaps this stems from a recognition that the system is already complicated and any changes risk causing further fragmentation of the EU and UK aviation sectors as the UK moves away from the Regulation 261 regime."