On 9 September 2026, the ASA published three rulings against Thomas Cook, We Love Holidays, and Lotus Leisure. All the advertisements in question were identified for investigation following intelligence gathering by the ASA's Active Ad Monitoring system, which uses AI to search for online ads that might break the rules.
All three rulings revolved around the use of similar terms in relation to advertised accommodation — "eco resort", "eco hotel" and "eco-conscious resort." Companies argued that these did not constitute environmental claims of their own making. Rather, those "eco" terms were either part of the name of the accommodation being advertised, or automatically generated by pay-per-click advertising platforms, based on commonly used search terms.
In all three cases, the ASA held that consumers would interpret these terms as meaning the accommodation had certain environmental characteristics or benefits. As such, they constituted claims, the basis of which had to be made sufficiently clear.
In each case, the advertised accommodation did, in fact, have various initiatives in place to reduce environmental impact, including use of solar power, grey water recycling, and the elimination of single-use plastics from operations. However, none of this information was communicated in the ads themselves, nor made available by other means (e.g., prominent placement on linked-to landing pages).
Our view
We would highlight two key takeaways from these rulings:
Firstly, they underscore regulators' increasing scrutiny of green claims, and the need for businesses to ensure that any claims they make are clearly explained and substantiated. Enforcement is not contingent on receipt of a complaint; regulators are proactively seeking to identify and rule on claims that may fall short of the standards required.
Secondly, they show that advertisers cannot hide behind arguments that "eco" terms are part of a brand name, or were created or supplied by a third party. Irrespective of the original source of the wording, companies must now be live to the fact that they may be held responsible for the impression those terms create.
If they can reasonably be interpreted as a description of the product or service being advertised, then they will likely be treated as environmental claims that the advertiser must be able to justify — if not in the ad itself, then by linking to a page where the basis for the claim is sufficiently and prominently explained.