Mishcon de Reya has been named a top-performing law firm for client service in the UK.
The research, undertaken by Legal 500, assessed what clients really think about their external advisors. They rated the firm on a range of criteria, including billing practices, team quality, industry knowledge and consistency of service. Legal 500 said "the results provide a clear indication of the firms setting the pace in the eyes of those using their services."
Partner and Head of Business Development Elliot Moss said, "Clients want genuine ownership of the relationship by the partner and the team. When firms get bigger, people may think it’s just an institutional relationship, but clients still really want personal care. They also want dialogue in between matters. Lawyers must not disappear because their transaction has ended."
Read the full report here.