Managing Partner Kevin Gold talks about what makes the firm a Best Legal Adviser for 2016-17
How do you deliver true value and how do you benchmark the value given?
By having a frank conversation throughout and, afterwards, a wrap-up conversation to assess the value. Most clients of substance need honesty. When they come to us for services outside our sweetspot, we say: we can do it, but you can get better value elsewhere and we can introduce you. We’re not trying to be a client’s only lawyer. We want to do what we do really well because we are convinced we can show value. Our Client Feedback Programme gives a good steer on the value we’re delivering, but we assess actual value by repeat client business.
Read the full article here.