City AM: Hugo Plowman on the TalkTalk cyber attack
City AM
23 October 2015

City AM: Hugo Plowman on the TalkTalk cyber attack

TalkTalk has been hit by a massive cyber attack that could affect as many as four million customers.

The investigation into the hack, in which personal data such as names, dates of birth and credit card numbers may have been stolen, is still ongoing - by the company itself, police and the data regulator. But what can worried customers do while it's still being established who's affected?

What to do right now

Cifas, the UK's fraud prevention service, advises customers to call their bank immediately to let them know personal data may have been compromised and change banking passwords. Banks have also been made aware of the situation by TalkTalk, and they will be monitoring accounts.

It's also best to change the password for any online account, especially if it's the same as the one used for a TalkTalk account.

TalkTalk's website is still down, and password changes on this account can't be made until it is back up and running securely. But when it is up, the account password should be changed too.

Hugo Plowman of law firm  Mishcon de Reya has said it is worth checking insurance policies to see if they include cover against identity fraud, "should the worst happen".

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